CVE-2013-4717

09.08.2021, 19:15

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

SQL Injection

Provider	Type	Base Score	Atk. Vector	Atk. Complexity	Priv. Required	Vector
NIST	NIST	8.8 HIGH	NETWORK	LOW	LOW	CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
mitre	CNA	---				---
CVE	ADP	---				---

Base Score

CVSS 3.x

EPSS Score

Percentile: 72%

Vendor	Product	Version
otrs	otrs	3.0.0 ≤ 𝑥 ≤ 3.0.21
otrs	otrs	3.1.0 ≤ 𝑥 ≤ 3.1.17
otrs	otrs	3.2.0 ≤ 𝑥 ≤ 3.2.8
otrs	otrs_itsm	3.0.0 ≤ 𝑥 ≤ 3.0.8
otrs	otrs_itsm	3.1.0 ≤ 𝑥 ≤ 3.1.9
otrs	otrs_itsm	3.2.0 ≤ 𝑥 ≤ 3.2.6

𝑥

= Vulnerable software versions

Debian Releases

Debian Product

Codename

otrs2

bullseye/non-free

6.0.32-6

fixed

Ubuntu Releases

Ubuntu Product

Codename

otrs2

bionic	not-affected
artful	ignored
zesty	ignored
yakkety	ignored
xenial	not-affected
wily	ignored
vivid	ignored
utopic	ignored
trusty	dne
saucy	ignored
raring	ignored
quantal	ignored
precise	ignored
lucid	ignored

Common Weakness Enumeration

CWE-89 - Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')
The software constructs all or part of an SQL command using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the intended SQL command when it is sent to a downstream component.

References

https://web.archive.org/web/20130817120539/http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2013-05/