CVE-2018-16587

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTNIST
6.5 MEDIUM
NETWORK
LOW
NONE
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N
mitreCNA
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CVEADP
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Base Score
CVSS 3.x
EPSS Score
Percentile: 65%
VendorProductVersion
otrsopen_ticket_request_system
4.0.0 ≤
𝑥
< 4.0.32
otrsopen_ticket_request_system
5.0.0 ≤
𝑥
< 5.0.30
otrsopen_ticket_request_system
6.0.0 ≤
𝑥
< 6.0.11
debiandebian_linux
8.0
debiandebian_linux
9.0
𝑥
= Vulnerable software versions
Debian logo
Debian Releases
Debian Product
Codename
otrs2
bullseye/non-free
6.0.32-6
fixed
Ubuntu logo
Ubuntu Releases
Ubuntu Product
Codename
otrs2
noble
dne
mantic
dne
lunar
dne
kinetic
dne
jammy
not-affected
impish
not-affected
hirsute
not-affected
groovy
not-affected
focal
not-affected
eoan
not-affected
disco
not-affected
cosmic
not-affected
bionic
needed
xenial
needed
trusty
dne