CVE-2018-20800

EUVD-2018-13343
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTPrimary
6.5 MEDIUM
NETWORK
LOW
LOW
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
Base Score
CVSS 3.x
EPSS Score
Percentile: 45%
Affected Products (NVD)
VendorProductVersion
otrsotrs
5.0.31
otrsotrs
6.0.13
𝑥
= Vulnerable software versions
Debian logo
Debian Releases
Debian Product
Codename
otrs2
bullseye/non-free
6.0.32-6
fixed
jessie
not-affected
stretch
ignored
Ubuntu logo
Ubuntu Releases
Ubuntu Product
Codename
otrs2
bionic
needs-triage
cosmic
ignored
disco
not-affected
eoan
not-affected
focal
not-affected
groovy
not-affected
hirsute
not-affected
impish
not-affected
jammy
not-affected
kinetic
dne
lunar
dne
mantic
dne
noble
dne
trusty
dne
xenial
needs-triage
Common Weakness Enumeration
References
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework