CVE-2018-20800

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTNIST
6.5 MEDIUM
NETWORK
LOW
LOW
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
mitreCNA
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CVEADP
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Base Score
CVSS 3.x
EPSS Score
Percentile: 47%
VendorProductVersion
otrsotrs
5.0.31
otrsotrs
6.0.13
𝑥
= Vulnerable software versions
Debian logo
Debian Releases
Debian Product
Codename
otrs2
bullseye/non-free
6.0.32-6
fixed
stretch
ignored
jessie
not-affected
Ubuntu logo
Ubuntu Releases
Ubuntu Product
Codename
otrs2
noble
dne
mantic
dne
lunar
dne
kinetic
dne
jammy
not-affected
impish
not-affected
hirsute
not-affected
groovy
not-affected
focal
not-affected
eoan
not-affected
disco
not-affected
cosmic
ignored
bionic
needs-triage
xenial
needs-triage
trusty
dne
Common Weakness Enumeration
References
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework