CVE-2019-12497

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTNIST
5.3 MEDIUM
NETWORK
LOW
NONE
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
mitreCNA
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CVEADP
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Base Score
CVSS 3.x
EPSS Score
Percentile: 70%
VendorProductVersion
otrsotrs
5.0.0 ≤
𝑥
≤ 5.0.36
otrsotrs
6.0.0 ≤
𝑥
≤ 6.0.19
otrsotrs
7.0.0 ≤
𝑥
≤ 7.0.8
debiandebian_linux
8.0
𝑥
= Vulnerable software versions
Debian logo
Debian Releases
Debian Product
Codename
otrs2
bullseye/non-free
6.0.32-6
fixed
stretch
ignored
Ubuntu logo
Ubuntu Releases
Ubuntu Product
Codename
otrs2
noble
dne
mantic
dne
lunar
dne
kinetic
dne
jammy
not-affected
impish
not-affected
hirsute
not-affected
groovy
not-affected
focal
not-affected
eoan
not-affected
disco
ignored
cosmic
ignored
bionic
needed
xenial
needed
trusty
dne
Common Weakness Enumeration
References
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://community.otrs.com/category/security-advisories-en/
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://community.otrs.com/category/security-advisories-en/
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html