CVE-2019-13457

EUVD-2019-4930
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTPrimary
4.3 MEDIUM
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
mitreCNA
4.3 MEDIUM
NETWORK
LOW
LOW
CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:N
Base Score
CVSS 3.x
EPSS Score
Percentile: 62%
Affected Products (NVD)
VendorProductVersion
otrsotrs
7.0.0 ≤
𝑥
≤ 7.0.8
𝑥
= Vulnerable software versions
Debian logo
Debian Releases
Debian Product
Codename
otrs2
bullseye/non-free
6.0.32-6
fixed
Ubuntu logo
Ubuntu Releases
Ubuntu Product
Codename
otrs2
bionic
needs-triage
eoan
ignored
focal
needs-triage
groovy
ignored
hirsute
ignored
impish
ignored
jammy
needs-triage
kinetic
dne
lunar
dne
mantic
dne
noble
dne
trusty
dne
xenial
needs-triage
Common Weakness Enumeration
References
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://otrs.com/release-notes/otrs-security-advisory-2019-11/
https://www.otrs.com/category/release-and-security-notes-en/
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://otrs.com/release-notes/otrs-security-advisory-2019-11/
https://www.otrs.com/category/release-and-security-notes-en/