CVE-2019-18179

EUVD-2019-7984
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTPrimary
4.3 MEDIUM
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
mitreCNA
3.5 LOW
NETWORK
LOW
LOW
CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R
Base Score
CVSS 3.x
EPSS Score
Percentile: 60%
Affected Products (NVD)
VendorProductVersion
otrsotrs
5.0.0 ≤
𝑥
≤ 5.0.38
otrsotrs
6.0.0 ≤
𝑥
≤ 6.0.23
otrsotrs
7.0.0 ≤
𝑥
≤ 7.0.12
debiandebian_linux
8.0
opensusebackports_sle
15.0
opensusebackports_sle
15.0:sp1
opensusebackports_sle
15.0:sp2
opensuseleap
15.1
opensuseleap
15.2
𝑥
= Vulnerable software versions
Debian logo
Debian Releases
Debian Product
Codename
otrs2
bullseye/non-free
6.0.32-6
fixed
stretch
ignored
Ubuntu logo
Ubuntu Releases
Ubuntu Product
Codename
otrs2
bionic
needed
disco
ignored
eoan
ignored
focal
not-affected
groovy
not-affected
hirsute
not-affected
impish
not-affected
jammy
not-affected
kinetic
dne
lunar
dne
mantic
dne
noble
dne
trusty
dne
xenial
needed