CVE-2020-1767

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTNIST
3.5 LOW
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
OTRSCNA
3.5 LOW
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
CVEADP
---
---
Base Score
CVSS 3.x
EPSS Score
Percentile: 65%
VendorProductVersion
otrsotrs
6.0.0 ≤
𝑥
≤ 6.0.24
otrsotrs
7.0.0 ≤
𝑥
≤ 7.0.13
debiandebian_linux
8.0
𝑥
= Vulnerable software versions
Debian logo
Debian Releases
Debian Product
Codename
otrs2
bullseye/non-free
6.0.32-6
fixed
stretch
ignored
Ubuntu logo
Ubuntu Releases
Ubuntu Product
Codename
otrs2
noble
dne
mantic
dne
lunar
dne
kinetic
dne
jammy
not-affected
impish
not-affected
hirsute
not-affected
groovy
not-affected
focal
not-affected
eoan
ignored
disco
ignored
bionic
needs-triage
xenial
needs-triage
trusty
dne
References
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://otrs.com/release-notes/otrs-security-advisory-2020-03/
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://otrs.com/release-notes/otrs-security-advisory-2020-03/