CVE-2020-1768

The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTNIST
5.4 MEDIUM
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L
OTRSCNA
5.4 MEDIUM
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L
CVEADP
---
---
Base Score
CVSS 3.x
EPSS Score
Percentile: 53%
VendorProductVersion
otrsotrs
7.0.0 ≤
𝑥
≤ 7.0.14
𝑥
= Vulnerable software versions
Debian logo
Debian Releases
Debian Product
Codename
otrs2
bullseye/non-free
6.0.32-6
fixed
Ubuntu logo
Ubuntu Releases
Ubuntu Product
Codename
otrs2
noble
dne
mantic
dne
lunar
dne
kinetic
dne
jammy
needs-triage
impish
ignored
hirsute
ignored
groovy
ignored
focal
needs-triage
eoan
ignored
bionic
needs-triage
xenial
needs-triage
trusty
dne
Common Weakness Enumeration
References
https://otrs.com/release-notes/otrs-security-advisory-2020-04/
https://otrs.com/release-notes/otrs-security-advisory-2020-04/