CVE-2020-1778

EUVD-2020-12604
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTPrimary
4.1 MEDIUM
ADJACENT_NETWORK
LOW
LOW
CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
OTRSCNA
4.1 MEDIUM
ADJACENT_NETWORK
LOW
LOW
CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
Base Score
CVSS 3.x
EPSS Score
Percentile: 45%
Affected Products (NVD)
VendorProductVersion
otrsotrs
𝑥
≤ 8.0.9
𝑥
= Vulnerable software versions
Debian logo
Debian Releases
Debian Product
Codename
otrs2
bullseye/non-free
6.0.32-6
fixed
Ubuntu logo
Ubuntu Releases
Ubuntu Product
Codename
otrs2
bionic
needs-triage
focal
needs-triage
groovy
ignored
hirsute
ignored
impish
ignored
jammy
needs-triage
kinetic
dne
lunar
dne
mantic
dne
noble
dne
trusty
dne
xenial
needs-triage
Common Weakness Enumeration
References
https://otrs.com/release-notes/otrs-security-advisory-2020-16/
https://otrs.com/release-notes/otrs-security-advisory-2020-16/