CVE-2021-21435

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTNIST
5.7 MEDIUM
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
OTRSCNA
5.7 MEDIUM
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
CVEADP
---
---
Base Score
CVSS 3.x
EPSS Score
Percentile: 51%
VendorProductVersion
otrsotrs
6.0.0 ≤
𝑥
≤ 6.0.30
otrsotrs
7.0.0 ≤
𝑥
≤ 7.0.23
otrsotrs
8.0.0 ≤
𝑥
≤ 8.0.10
𝑥
= Vulnerable software versions
Debian logo
Debian Releases
Debian Product
Codename
otrs2
bullseye/non-free
6.0.32-6
fixed
Ubuntu logo
Ubuntu Releases
Ubuntu Product
Codename
otrs2
noble
dne
mantic
dne
lunar
dne
kinetic
dne
jammy
needs-triage
impish
ignored
hirsute
ignored
groovy
ignored
focal
needs-triage
bionic
needs-triage
xenial
needs-triage
trusty
dne
Common Weakness Enumeration
References
https://otrs.com/release-notes/otrs-security-advisory-2021-02/
https://otrs.com/release-notes/otrs-security-advisory-2021-02/