CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTNIST
3.5 LOW
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
OTRSCNA
3.5 LOW
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
CVEADP
---
---
Base Score
CVSS 3.x
EPSS Score
Percentile: 31%
VendorProductVersion
otrsotrs
8.0.0 ≤
𝑥
≤ 8.0.16
𝑥
= Vulnerable software versions
Common Weakness Enumeration
References
https://otrs.com/release-notes/otrs-security-advisory-2021-20/
https://otrs.com/release-notes/otrs-security-advisory-2021-20/