CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTPrimary
3.5 LOW
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Base Score
CVSS 3.x
EPSS Score
Percentile: Unknown
Affected Products (NVD)
VendorProductVersion
otrsotrs
8.0.0 ≤
𝑥
≤ 8.0.16
𝑥
= Vulnerable software versions