CVE-2023-5421
16.10.2023, 09:15
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Vendor | Product | Version |
---|---|---|
otrs | otrs | 6.0.0 ≤ 𝑥 ≤ 6.0.34 |
otrs | otrs | 7.0.0 ≤ 𝑥 < 7.0.47 |
otrs | otrs | 8.0.0 ≤ 𝑥 < 8.0.37 |
𝑥
= Vulnerable software versions

Ubuntu Releases
Common Weakness Enumeration
- CWE-20 - Improper Input ValidationThe product receives input or data, but it does not validate or incorrectly validates that the input has the properties that are required to process the data safely and correctly.
- CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')The software does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users.