CVE-2024-6540

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.
This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTNIST
5.7 MEDIUM
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
OTRSCNA
5.7 MEDIUM
NETWORK
LOW
LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
CISA-ADPADP
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CVEADP
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Base Score
CVSS 3.x
EPSS Score
Percentile: 14%
VendorProductVersion
otrsotrs
8.0.0 ≤
𝑥
< 2024.5.2
𝑥
= Vulnerable software versions
Ubuntu logo
Ubuntu Releases
Ubuntu Product
Codename
znuny
noble
not-affected
jammy
dne
focal
dne
Common Weakness Enumeration
References
https://otrs.com/release-notes/otrs-security-advisory-2024-07/
https://otrs.com/release-notes/otrs-security-advisory-2024-07/