CVE-2025-24388

EUVD-2025-18393
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.

This issue affects: 

  *  OTRS 7.0.X

  *  OTRS 8.0.X
  *  OTRS 2023.X
  *  OTRS 2024.X
  *  OTRS 2025.X

  *  ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
OTRSCNA
3.8 LOW
NETWORK
LOW
HIGH
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L
Base Score
CVSS 3.x
EPSS Score
Percentile: 55%
Early Detection
Affected products identified ahead of NVD analysis through intelligence sources.
VendorProductVersionSource
otrsotrs
7.0.0 ≤
𝑥
< 7.1.0
CNA
otrsotrs
8.0.0 ≤
𝑥
< 8.1.0
CNA
otrsotrs
2023.0 ≤
𝑥
< 2024.0
CNA
otrsotrs
2024.0 ≤
𝑥
< 2025.0
CNA
otrsotrs
2025.0 ≤
𝑥
≤ 2025.5.1
CNA
otrsotrs
6.0.0 ≤
𝑥
< 6.1.0
CNA
Common Weakness Enumeration
References
https://otrs.com/release-notes/otrs-security-advisory-2025-06/