CVE-2025-24389

Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.

This issue affects: 

  *  OTRS 7.0.X

  *  OTRS 8.0.X
  *  OTRS 2023.X
  *  OTRS 2024.X

  *  ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
NISTNIST
6.3 MEDIUM
LOCAL
HIGH
LOW
CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N
OTRSCNA
6.3 MEDIUM
LOCAL
HIGH
LOW
CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N
CISA-ADPADP
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Awaiting analysis
This vulnerability is currently awaiting analysis.
Base Score
CVSS 3.x
EPSS Score
Percentile: 4%
Common Weakness Enumeration
References
https://otrs.com/release-notes/otrs-security-advisory-2025-03/