CVE-2025-24389

EUVD-2025-3685
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.

This issue affects: 

  *  OTRS 7.0.X

  *  OTRS 8.0.X
  *  OTRS 2023.X
  *  OTRS 2024.X

  *  ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected
ProviderTypeBase ScoreAtk. VectorAtk. ComplexityPriv. RequiredVector
OTRSCNA
6.3 MEDIUM
LOCAL
HIGH
LOW
CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N
Base Score
CVSS 3.x
EPSS Score
Percentile: 13%
Early Detection
Affected products identified ahead of NVD analysis through intelligence sources.
VendorProductVersionSource
otrsotrs
7.0.0 ≤
𝑥
< 7.1.0
CNA
otrsotrs
8.0.0 ≤
𝑥
< 8.1.0
CNA
otrsotrs
2023.0 ≤
𝑥
< 2024.0
CNA
otrsotrs
2024.0 ≤
𝑥
< 2025.0
CNA
otrsotrs
6.0.0 ≤
𝑥
≤ 6.0.34
CNA